Terms of service

Who we are

These terms are from Globestar Solutions, a sole proprietorship based in Apeldoorn, the Netherlands, owned by Mark de Keijzer.

• Registered address: [VESTIGINGSADRES]
• Chamber of Commerce (KvK) number: [KVK-NUMMER]
• VAT number: [BTW-NUMMER]
• E-mail: info@globestar.nl

When these terms apply

These terms apply to the use of www.globestar.nl, to your Globestar account and to every service you buy from us, such as Kubernetes clusters and KubernetesOnline, AI-API (ai-api.nl), CMDB.nu, BastionSpace, BastionMX, BastionKey, BastionBlock, VPS and dedicated servers, S3 storage, the Application Platform, domain names, memberships and support plans.

Some parts have additional terms, such as the referral programme terms you accept in your account. Where they conflict with these terms, the additional terms prevail.

Your account and signing in

Most services require an account. You can sign in with your username and password, and you can link your own Microsoft account to your account to sign in with it (Sign in with Microsoft). You can remove that link yourself in your account.

You are responsible for your login details and for what happens with your account. If you suspect misuse, e-mail info@globestar.nl right away. We may block an account that is misused or that breaks these terms.

Ordering, prices and payment

An agreement is made once you have completed and paid an order, or once we confirm an assignment in writing or by e-mail.

Prices on the website are in euros and, unless stated otherwise, exclude VAT. Payments are handled by Mollie. Subscriptions are invoiced monthly or yearly, as stated with the service. The payment term of an invoice is [BETALINGSTERMIJN].

Credit in your wallet, including referral credit, is settled against a next order and is not paid out, unless the additional terms say otherwise.

Fair use

You do not use our services for anything that is against the law or harms others, such as spam, malware, phishing, attacks on other systems or infringing other people's rights. You do not use the services in a way that disrupts them for other customers.

With AI-API and the AI features you are responsible for what you enter and what you do with the answers. AI answers can contain mistakes.

If you break these rules, we may suspend or limit the service. Where possible, we tell you first.

Our services and availability

We run our platform ourselves, on our own servers in Apeldoorn and on servers we rent from hosting providers. We do our best to keep the services working well and without interruption, but we cannot promise they never fail. We may interrupt a service for maintenance; the current status is at www.globestar.nl/status.

Agreements on availability and response times only apply if they are in your support plan or in a separate agreement: [BESCHIKBAARHEID/SLA].

We register domain names through OpenProvider; the rules of the registry of the extension also apply.

Your data and backups

Data you put into our services stays yours. We only use it to deliver the service. How we handle personal data is described in our privacy statement; which cookies we use is described in our cookie statement.

Unless your service explicitly includes backups, you are responsible for keeping a copy of your own data.

Datenschutzerklärung · Cookie-Hinweis

Messenger and retention

Messages and files you send through Messenger are deleted automatically: in ordinary conversations after 30 days at the latest, or sooner if you or another participant has set a shorter retention period. Support conversations are kept for 2 years. You are responsible for saving a copy of any messages or files you need to keep for longer. We are not obliged to restore messages that have been deleted.

Term and cancellation

Subscriptions run per month or per year. Renewal: [VERLENGING: automatisch of niet]. You can cancel in your account or by e-mail to info@globestar.nl, with a notice period of [OPZEGTERMIJN].

You can close your account yourself in your account. A 30-day cooling-off period applies before we delete your account.

If you are a consumer ordering online, the law in principle gives you a 14-day withdrawal period. If you ask us to start a service immediately, [HERROEPINGSRECHT CONSUMENTEN: TOELICHTING].

Liability

Our liability is limited to [MAXIMALE AANSPRAKELIJKHEID]. We are not liable for indirect damage, such as lost profit or loss of data, unless caused by intent or gross negligence. This limitation does not apply where the law does not allow it.

Changes

We may change these terms. The date at the top of this page shows when they were last changed. [AANKONDIGING WIJZIGINGEN: hoe en hoe lang vooraf]

Governing law and contact

These terms are governed by Dutch law. Disputes are brought before [BEVOEGDE RECHTBANK], unless the law designates another court.

Questions or complaints? E-mail info@globestar.nl.