Privacy Policy
Last updated: October 5, 2026
In this privacy statement, you will find out which personal data Globestar Solutions processes when you use www.globestar.nl, why I do so, and what rights you have. I only describe what I actually do.
Who am I
Globestar Solutions is a sole proprietorship based in Apeldoorn. I am responsible for the processing of your personal data via www.globestar.nl. You can reach me at info@globestar.nl.
Your account
When you create an account, I store your username, email address, name (if you provide it), and password. Your password is stored only as a hash (an irreversible code), so I cannot read it myself. Additionally, I track whether your email address has been verified, when your account was created, and when you last logged in.
I use this data to enable your login, secure your account, and deliver the services you subscribe to from me. The legal basis for this processing is the performance of the agreement with you.
Your customer profile
Your customer profile contains your name, address, postal code, city, country, and language preference, as well as your settings—such as whether you use credit during checkout and whether two-factor authentication is enabled. If two-factor authentication is enabled, I will send you a code via email during login.
I use your profile for invoicing, delivering your services, and maintaining contact with you (execution of the agreement and legal obligations).
Orders and payments
When an order is placed, I store what you ordered, the amounts, VAT, discounts, and payment status. According to tax law, I must retain this data for at least 7 years.
Payments are processed via Mollie B.V. I only send Mollie the amount, a description with the order number, and an internal reference. Your payment details—such as your account or card number—are entered directly with Mollie, not with me. I receive the payment status from Mollie. For the payment method used, I store only a hash (a non-reversible code) as a fingerprint, which I use to detect misuse of the referral program.
Bonus and referral program
If you use your wallet balance, I track what is added and deducted.
If you participate in the referral program, I store your personal referral code, the date you accepted the terms, the dates you subscribed or unsubscribed, the new customers who joined via your referral link, and the balance earned through referrals. In your account, you see the customers you invited only as numbers—not by name or email address.
To prevent abuse (legitimate interest), I store hashes (irreversible codes) of the IP address, email address, and payment method used during registration. This allows me to detect self-referrals without storing the actual data.
Email, support, and contact
I send emails from info@globestar.nl using my own mail server—for example, to confirm your email address, provide login codes, or update you on your orders. If you contact me via email or submit a support ticket in your account, I will use your message and contact details solely to address your inquiry. If you communicate via WhatsApp, the conversation is handled through WhatsApp (Meta), and their terms apply.
AI chat on the website
If you use the chat on the website, I send your messages to an AI service that I manage myself to generate a response. The conversation is stored in your own browser (localStorage), so you can see it again after reloading the page. Do not include sensitive personal data in the chat.
Visitor statistics
I only measure website usage with my own analytics service (webstats.globestar.nl) if you explicitly consent. This service collects the visited page, the referring page, screen resolution, language, timezone, and browser (user-agent). Your full IP address is not stored: only a truncated IP address and a hash (an irreversible code) are retained. To maintain session continuity within a single tab, the service uses a random session ID stored in your browser until the tab is closed.
With the same consent, I display banners from my own banner service (banners.globestar.nl) on the homepage, tracking impressions and clicks in the same manner.
I use this data solely to improve the website and do not share it with third parties. The retention period for visit data is set to 180 days. You may withdraw your consent at any time via the Cookie settings at the bottom of the page.
Technical logs
My servers maintain technical logs to investigate outages and misuse (legitimate interest). These logs may contain your IP address, timestamp, and the requested page. My central logging system is configured to automatically delete these logs after 14 days. Logs stored directly on the servers are automatically overwritten once they reach a certain size.
Where your data is stored
I manage my servers myself. Part of them are located in my own server room in Apeldoorn, where, among other things, my mail server and AI service run. The website, my customer database, and visitor statistics are hosted on servers I rent from hosting providers in Europe: in the Netherlands, Germany, France, and the United Kingdom. The hosting providers supply only the physical servers; I handle all management myself.
The United Kingdom is outside the EU. The European Commission has issued an adequacy decision for the United Kingdom, confirming that its data protection level is equivalent, allowing data to be stored there. I also operate two servers in the United States. However, the website and my customer database do not run on these servers. A copy (replica) of the visitor statistics storage may, however, reside on one of these servers.
I create an encrypted backup of my customer database daily and retain it for 30 days.
With whom I share data
I do not sell your data, nor do I use it for others' advertising. I only share data when necessary:
- with Mollie, to process payments
- with hosting providers where I rent servers
- with authorities if required by law
Domain names are registered via OpenProvider in the name of Globestar; no personal data of yours is disclosed in this process.
How long I store data
- Account and customer profile: for as long as your account exists.
- Orders, payments, and invoices: minimum 7 years (legal retention obligation).
- Referral program data: for as long as the relevant accounts exist.
- Technical logs: centrally set to 14 days.
- Visitor statistics: set to 180 days.
- Backups of the customer database: 30 days.
You can delete your account yourself in your account settings. Upon deletion, login will no longer be possible, and a cooling-off period of 30 days applies. After this period, I will manually delete your account and customer profile. If you wish this to happen sooner or want to confirm that deletion has been completed, please email info@globestar.nl. Data that I am legally required to retain, such as invoices, will be kept until the end of the applicable retention period.
Your rights
You have the right to access, correct, or delete your data. You may also object to the use of your data, request limitation of its use, and request your data in a portable format to transfer it to another party. Given consent, you may withdraw it at any time.
Most of your data can be updated directly in your account. For the rest, send an email to info@globestar.nl. I will respond within one month, as required by law. To prevent misuse, I may ask you to confirm that the request originates from you.
If you disagree with how your data is handled, you may file a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).
Security
The website operates exclusively via an encrypted connection (HTTPS). Passwords are stored only as hashes, and you can enable two-factor authentication.
Changes
If I update this statement, you will see it reflected in the date at the top of this page.